During the onset of the Covid-19 pandemic, there was an upsurge in the use of social media. To maintain responsible contact with clients and disseminate information on how to cope with COVID-19 conditions, we immediately launched our Kamustahan Program.
Insurance Officers continued to touch base with our members via SMS or FB Chat Groups. TSPI Facebook Page posted timely information, TSPI and government announcements, health and safety campaign, Bible verses and kwentong tagumpay to provide awareness & encouragement to our members.
The Associatiion also enhanced its customer services for members. TSPI Customer Care Services & Claims Hotline were set-up for members’ easy access to TSPI and quick response to claims concerns.
As a result of the Kamustahan Program, we shifted from check disbursement to claims pay-out via GCash or deposit to bank account of beneficiaries. This move ensured that we were no claims service interruption even when the community lockdown were strictly enforced.
Unfortunately, we had confirmed 6 deaths, due to COVID and 58 COVID-related deaths as of December 31, 2020